A facilitator or moderator is needed for a group to successfully resolve conflict in a healthy manner. This could be an external or internal role depending on the group’s level of development.
This role is best-suited for those with a decent level of self-awareness
The solution-focused mindset is beneficial to resolve conflict in a healthy manner because it collaborates to identify the root cause of the conflict, to find the best way forward, and to safeguard the agreement.
To get to the root cause of or to resolve conflict in a healthy in a healthy manner, logical reasoning is needed. Used interchangeably with analytical thinking, it the foundation for the healthy assertive communication style which is solution-focused.
To resolve conflict in a healthy manner, in addition to being open-minded, empathy is needed. It is the ability to understand and share the feelings and realities of the other person. It helps with logical reasoning.
To help with consistency in adhering to an agreement, apart from documenting the agreement, measures should be put in place to ensure that the agreement would be honored by all the involved parties.
In order to resolve conflict in a healthy manner, another culture which must be embraced is the culture of open-mindedness. Open-mindedness helps with understanding that 2 contradicting opinions can actually be valid based on realities and perspectives.
It helps with embracing the reality that opinions, including those of oneself, are not necessarily facts. It helps with active listening, logical reasoning and empathy.
In order to resolve conflict in a healthy manner, a culture of respect must be embraced. It is respect for self and for others that helps us to use the healthy communication style which is the assertive communication style. That style of communication is not just open-minded, but listens to understand the realities of the other side while focusing on the subject being discussed, and not on the people in the discussion. Respect helps with active listening.
Some of us don’t like conflict, so we avoid having them in our teams. Meanwhile, for a team to develop to a high-performing team, healthy conflict is a necessity. Instead of avoiding conflict, we need to learn to resolve them.
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