Therapy for Mgbánwè: Weekly Sprints and Customer-Centric Development

Sprint Cycle Outcomes:
Enhanced User Experience: Regular feedback loops enabled the book production and book release teams to adapt the book’s features to better meet the audience’s needs.
Agile Responsiveness: The structured 1-week Sprint approach allowed the book production team to quickly pivot and address emerging challenges without losing momentum.

Therapy for Mgbánwè: Trademark Violation and Swift Rebranding

Rebranding Outcomes:
Proactive Impediment Removal: By prioritizing the rebranding in a focused Sprint, the book production team removed the impediment of the trademark issue without delaying the event for the book release team.
Customer Trust: Offering the updated edition for free built customer loyalty and demonstrated a strong commitment to delivering value.

Barging In vs Being Respectful

Whether it’s through MS Teams, Facebook, WhatsApp, showing up in-person, or phone calls, it’s crucial to respect people’s time instead of interrupting them without notice.

Research by psychologist Gloria Mark shows that it takes 23 minutes to refocus after an interruption, a fact I’ve used when coaching leaders with Scrum teams.

Case Study 8: Driving Operational Efficiency in a Manufacturing Organization

A medium-sized manufacturing company was facing significant delays in production due to inefficient processes and poor resource management. Upgrading Self conducted a comprehensive workflow analysis and implemented lean management techniques to streamline operations. As a result, the company saw a 25% reduction in production lead times and a 15% increase in output.

Case Study 7: Advancing Operational Efficiency and Engagement for a Non-Profit Organization

A non-profit organization was losing opportunities due to outdated and inaccurate pricing information on their website. Upgrading Self identified these discrepancies, updated the website to reflect current pricing, and provided strategic advice. As a result of these changes, the organization saw a 40% increase in engagement from potential supporters and clients.

Case Study 6: Increasing Contractor Productivity and Minimizing Operational Waste

A small-scale manufacturing company was losing $5,000 monthly due to ineffective contractor supervision when the chief engineer was absent. Upgrading Self analyzed the contractor management practices, introduced a comprehensive training program, and implemented Agile best practices with checklists. As a result, the company eliminated the $5,000 monthly waste, increased contractor productivity, and improved overall operational efficiency.