Empathy in Conflict Resolution
To resolve conflict in a healthy manner, in addition to being open-minded, empathy is needed. It is the ability to understand and share the feelings and realities of the other person. It helps with logical reasoning.
Sustaining Conflict Resolution
To help with consistency in adhering to an agreement, apart from documenting the agreement, measures should be put in place to ensure that the agreement would be honored by all the involved parties.